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Support Utility Tab
Maintenance > Support Utility
Use this tab to type information that will be useful in the event you need to contact Luminex
Technical Support. On this tab, you can type your contact information and comments, as well
as create and export a .zip file containing system logs and optional batch files. This file can
be sent to Luminex Technical Support, who can use the information in the event of a service
call.
This tab contains the following:
• Include Batch Info. - Included batch information from a selected batch in the Support
Utility.zip export folder.
• Select Batch - Displays a list of all batches. The list includes:
• Name
• Protocol
• Protocol Version
• Date
• Status
After you select the Support button, the dialog box contains:
• Name, Phone, Company, and Email - Type your information in these boxes so that
Luminex Technical Support can contact you.
Maintenance Page
107
- FLEXMAP 3D 1
- 1. Acceptance 3
- 2. Warranties 3
- 5. Patent Disclaimer 6
- Software 7
- for FLEXMAP 3D 10
- Table of Contents 11
- Chapter 1: Introduction 15
- Screen Elements 17
- System Monitor 18
- Quick Start 19
- Basic Procedures 22
- Initial Startup 24
- Revive After Storage Routine 26
- System Initialization 26
- Shutting Down the Analyzer 27
- Logging Off and Exiting 27
- Using Online Help 28
- Support 29
- Software Packages 29
- Biological Samples 32
- Bead (Microsphere) Handling 32
- Sample Volume 32
- Chapter 3: Samples Page 35
- Creating New Samples 36
- Editing a Sample List 38
- Chapter 4: Batches Page 41
- Setting Up Batches 42
- Using the Batches Page 43
- Protocol Subtab 44
- Settings Subtab 51
- Analytes Tab 53
- Create a New Multi-Batch 60
- Creating a New Multi-Batch 61
- Batch Procedures 63
- Editing a Batch 64
- Deleting a Batch 64
- Chapter 5: Results Page 65
- Performing Analysis 66
- Current Batch Tab 67
- Saved Batches Tab 73
- Replaying a Batch 77
- Results Subtab 77
- Log Subtab 81
- Sample Details Subtab 82
- LIS Results Tab 83
- Reports Tab 84
- Generating a Report 86
- Chapter 6: Protocols Page 87
- Protocol Procedures 88
- Deleting a Protocol 92
- Editing a Protocol 92
- Lots and Kits Procedures 93
- Editing a Lot 94
- Deleting a Lot 94
- Exporting a Lot 94
- Importing a Lot 94
- Creating a Kit 94
- Protocols Tab 95
- Plate Layout Subtab 100
- Analytes Subtab 102
- Analysis Settings Dialog Box 104
- Chapter 7: Maintenance Page 107
- Lot Management Tab 109
- Commands and Routines 111
- Creating a New Routine 113
- Editing a Routine 114
- Deleting a Routine 114
- Running a Routine 114
- Importing a Routine 114
- Probe and Heater Tab 115
- System Info Tab 117
- System Status Tab 119
- Schedule Tab 120
- Support Utility Tab 121
- Sending a Support.zip File 122
- Chapter 8: Admin Page 123
- Application Settings 124
- LIS Settings 124
- Arrange Main Page Headers 125
- Maintenance Options 125
- Editing an Analysis Program 126
- Removing an Analysis Program 126
- Group Setup Tab 128
- User Setup Tab 130
- Editing User Permissions 131
- Restoring Account Status 132
- Create User Account Window 132
- Edit User Account Window 133
- Batch Options Tab 134
- Alert Options Tab 136
- Alert Options Tasks 137
- CSV Options Tab 138
- CSV and Batch Export Options 139
- Raw Run Files Export Options 139
- Archive Options Tab 140
- Performing a Manual Archive 143
- Licensing Tab 144
- Report Options Tab 147
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